Policy
Afrter sales
DIGITALEUROPE's After Sales group works on issues such as consumer care, retail support, repair activities, warranties, standardization of systems and methods to improve service and reduce costs. The group is also actively involved in the on-going Consumer Acquis review carried out by the European Commission; it is providing valuable industry input to the Commission, especially as far as business-to-consumer sales are concerned. DIGITALEUROPE welcomes the Consumer Rights Directive proposed by the Commission within the framework of the Consumer Acquis review and the draft Directive's underlying aim to establish a true single market for consumers. We support harmonisation of national consumer laws insofar as it stimulates cross-border consumer transactions and reduces compliance costs for business. However, we believe that consumer protection should be set at a reasonable level, one that neither threatens the competitiveness of industry nor increases costs for the consumer. The After Sales group is also reviewing IRIS repair coding and its usage by service agents in the field.
13/08/2010
- DSDF - DigitalEurope Service Data Format
The DigitalEurope Service Data format is destined for usage as a data framework between all parties involved in after sales services, manufacturers, repair services, logistics...
e-Service / IRIS codes:
- DIGITALEUROPE Warranty Claim Format:
The DIGITALEUROPE Warranty Claim Format is designed to be used as a standardised claim format between electronics manufacturers and repair services. It currently exists in an older format (v 1.1) and an update and enlarged new format (v 2.0), it is advisable to use the most recent format:
- DIGITALEUROPE IRIS Repair Coding System:
The DIGITALEUROPE-IRIS Repair Coding System is designed as a standardised system for symptom / defect / repair / NTF encoding. The IRIS code can be used independently or as a part of the Warranty claim format.
IRIS Training Material:
IRIS, why and how: a basic introduction to the background of IRIS
IRIS Course: a basic training course on contents and use of IRIS
IRIS code: quick info
The IRIS table is revised regularly, the latest version that is implemented is Version 6.6.
- IRIS excel sheet Version 6.6: the complete IRIS table including all translations in an excel format
IRIS files in Acrobat format Version 6.6:
IRIS files in quick find Acrobat format Version 6.6:
Explanatory presentation on the new extended codes in version 6.6: English - German
Click here for information about IRIS in the European Committee of Domestic Equipment Manufacturers (CECED). Click here for a combined Digitaleurope/Ceced coding list.
Click here for a Multilingual Search Engine for IRIS codes.