Policy

Consumer & accessibility

DIGITALEUROPE and its members are committed to build trust in digital technology and to provide the European people with innovative technology solutions that will benefit them.

EU citizens feel increasingly empowered by digital technologies, which offer countless opportunities and lower prices for products and services. But as the EU population is getting older, there is an increasing demand to cater for a wider spectrum of user needs and abilities. It is not just an age-related issue: there are around 30 million visually impaired people, over 70 million people with moderate-to-severe hearing loss and an estimated 25-35 million people with physical disabilities of all forms in the EU.

At DIGITALEUROPE our policy work focuses on:

  • Creating a Digital Single Market that increases consumer trust in future technologies, avoids regulatory confusion and fragmentation.
  • Striking the right balance between high-level consumer protection and businesses’ ability to offer innovative products and services in all future EU consumer policies, including the New Deal for Consumers package;
  • Widening the participation in society of all EU citizens through harmonized accessibility requirements of products and services in the proposed European Accessibility Act.

Digital technologies should cater to all the European people

Areas covered
  • Accessible products & services
  • Copyright
  • Digital inclusion
  • e-commerce rules
  • EU Consumer Framework
Our resources on Consumer & accessibility
Policy Paper 29 May 2020
DIGITALEUROPE contribution to TRIS notification 2020/65/D (German proposed law on combating right-wing extremism and hate crime)
Policy Paper 04 May 2020
Towards a more responsible and innovative internet - Digital Services Act position paper
Policy Paper 05 Feb 2020
DIGITALEUROPE views on the Interim evaluation of the Low Voltage Directive
Policy Paper 30 Oct 2019
Standardisation is key to the success of the European Accessibility Act
Policy Paper 29 Oct 2019
DIGITALEUROPE’s views on the Terrorist Content Online Regulation
Your contact for Consumer & accessibility
Lara Visser (maternity leave)
Director for Sustainability & Consumer Affairs
Hugh Kirk
Consumer Policy Manager
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