Consumer & accessibility

DIGITALEUROPE and its members are committed to build trust in digital technology and to provide the European people with innovative technology solutions that will benefit them.

EU citizens feel increasingly empowered by digital technologies, which offer countless opportunities and lower prices for products and services. But as the EU population is getting older, there is an increasing demand to cater for a wider spectrum of user needs and abilities. It is not just an age-related issue: there are around 30 million visually impaired people, over 70 million people with moderate-to-severe hearing loss and an estimated 25-35 million people with physical disabilities of all forms in the EU.

At DIGITALEUROPE our policy work focuses on:

  • Creating a Digital Single Market that increases consumer trust in future technologies, avoids regulatory confusion and fragmentation.
  • Striking the right balance between high-level consumer protection and businesses’ ability to offer innovative products and services in all future EU consumer policies, including the New Deal for Consumers package;
  • Widening the participation in society of all EU citizens through harmonized accessibility requirements of products and services in the proposed European Accessibility Act.

Digital technologies should cater to all the European people

Areas covered
  • Accessible products & services
  • Copyright
  • Digital inclusion
  • e-commerce rules
  • EU Consumer Framework
Our resources on Consumer & accessibility
09 Feb 2024 resource
The GDPR six years in: from harmonisation to alignment
05 Feb 2024 resource
Child sexual abuse online Regulation: moving the debate forward
22 Jan 2024 resource
Digital Services Act transparency reports: focus on simplicity and usefulness
05 Dec 2023 Position Paper
‘Right to Repair’ Directive: don’t unravel the Commission proposal
13 Feb 2023 Policy Paper
Ensuring digital fairness in EU consumer law: taking stock of existing rules
Your contact for Consumer & accessibility
Hugh Kirk
Senior Manager for Consumer, IP and Platforms Policy
Martina Piazza
Manager for Investments & Innovation
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