Public Administration

1. EU Public AI Accelerator

AI has a great potential to transform public services, improving service delivery, boosting efficiency, and making governments active drivers of digital innovation. Yet today, only 38% of AI use cases in the public sector across the EU have reached the implementation phase. Many Member States lack the resources, skills, or infrastructure to scale trustworthy AI adoption in the public sector.

To close this gap, Europe needs a dedicated EU investment fund to help every Member State scale trustworthy AI and turn promising pilots into everyday public-service tools.

Project scope:

• Launch a dedicated EU funding programme to support Member States in deploying AI tools across sectors such as health, justice, transport, energy and taxation.
• Fund AI adoption in public services, from chatbots, smart tax filing and virtual health assistants to back-office fraud detection, predictive planning, and automated claims processing, across health, justice, transport, energy, and taxation.
• Back EU-wide capacity-building: fund staff upskilling and access to secure cloud infrastructure under a common AI framework with regulatory sandboxes, sector data spaces, under transparent audit metrics.

KPIs by 2030:

• At least 75% of public administrations across Member States using AI tools in service delivery or internal operations , within existing organisational capacities.
• Number of cross-border AI applications or procurement frameworks adopted by national and local administrations.

ROIs by 2030:

• Billion euros in operational cost savings through automation and improved resource allocation in public services.
• Increase in user satisfaction and service accessibility driven by AI-enhanced public administration.

2. GoEU Wallet

In today’s fragmented Single Market, businesses—especially SMEs—face administrative hurdles, legal uncertainty, and high compliance costs when interacting with public administrations and private-sector partners across EU borders. Despite ongoing efforts to digitalise identity for natural persons, there is still no unified EU-wide solution to verify and manage business identity, credentials, and mandates.

To unlock seamless cross-border operations and ensure trusted, efficient, and secure digital transactions across the EU, Europe must invest in a Digital Business Wallet—an interoperable, standardised, and secure identity and credential management infrastructure for legal entities and economically active individuals.

Project scope:

• Deploy a European Digital Business Wallet under the EU Digital Identity Framework to enable businesses to digitally prove their identity, share verifiable credentials (e.g. licences, permits, registration), and manage mandates across B2G, B2B, and G2G interactions.
• Make EBW mandatory for public-sector use cases such as public procurement, licensing, and regulatory reporting, while ensuring flexible deployment models for private-sector uptake.
• Ensure full integration with national registries, EUDI Wallet infrastructure, trust services under eIDAS, and sectoral credential authorities.
• Support development of a standardised EU-wide mandate management system to ensure legal clarity on who is authorised to act on behalf of a business.
• Fund technical integration with existing business systems, especially for SMEs, and foster open innovation through competitive wallet providers (cloud-based, enterprise-integrated, and mobile solutions).
• Launch a dedicated EU funding programme to support Member States in integrating the European Digital Business Wallet (EBW) with national infrastructures and sector-specific systems.

KPIs by 2030:

• 75% of EU businesses use EBW for cross-border legal, administrative, and commercial interactions.
• All Member States implement EBW across at least five high-value use cases (e.g. company registration, VAT registration, tax filings, public procurement).

ROIs by 2030:

• Millions of euros saved per year in compliance and administrative overhead, especially for SMEs.
• Significantly reduced time-to-market and simplified cross-border expansion for European companies.
• Greater trust and fraud resilience in the digital economy through verified business identities and mandates.
• Stronger competitiveness of the EU digital identity providers and the EU businesses globally through compatibility with international identifiers and data standards.