After Sales
DIGITALEUROPE's After Sales group works on consumer care, retail support, repair activities, warranties, standardization of systems and methods to improve service and reduce costs. The group is works on delivering a platform for industry to discuss harmonisation of national consumer laws insofar as it stimulates cross-border consumer transactions and reduces compliance costs for business.
IRIS: INTERNATIONAL REPAIR INFORMATION SYSTEM
In1994, the EACEM (European Association for Consumer Electronics Manufacturers) started activities via the EASSC (European After-Sales Service Committee) to promote a universal coding system, called IRIS, and a common Warranty claim form throughout Europe. An official Recommendation was issued in 1995.
DIGITALEUROPE members actively update and manage the IRIS Repair Coding Systerm. More information is availabe below.
Please contact info@digitaleurop.org to get connected to the IRIS Steering Committee.
IRIS Training Material:
IRIS, Why and How: A basic introduction. Please click here.
IRIS Course: A basic training course on the contents and use of IRIS. Please click on the link for the training COURSE.
IRIS Quick Information: A quick reference code. Please click here.
A full version of the IRIS reference code (version 6.8) is available for download as an Excel database here.
A printable Adobe PDF version of the IRIS table, including all translations, may be downloaded below in 16 languages.
A quick reference Adobe PDF format below.
DIGITALEUROPE Warranty Claim Format
The DIGITALEUROPE Warranty Claim Format is designed to be used as a standardised claim format between electronics manufacturers and repair services. It currently exists in an older format (v 1.1) and an update and enlarged new format (v 2.0), it is advisable to use the most recent format:
DSDF - DigitalEurope Service Data Format
The DigitalEurope Service Data format is destined for usage as a data framework between all parties involved in after sales services, manufacturers, repair services, logistics.
Please find an introduction to the DSDF INTRODUCTION.
Please click here for a manual on How to Use the DSDF.
Please click here for more information on the DSDF Data Format.
This IRIS code structure is also developed for usage of white goods. For more information the white goods IRIS table structure, please refer to the
CECED website.